Support
How can we help?
Sturdy is made by a small independent developer who reads every message. We aim to reply within two business days.
Common questions
How do I restore Sturdy Pro on a new iPhone?
Open Settings in Sturdy, tap Sturdy Pro, then Restore Purchases. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
In Sturdy, open Settings → Manage subscription, or go to iOS Settings → your name → Subscriptions → Sturdy. Cancel at least 24 hours before renewal to avoid the next charge. Pro stays active until the end of the paid period.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
What happens to my records if Pro ends?
Nothing is locked or deleted. You can still view and export everything you recorded.
Where is my data stored? Can I export or delete it?
On your iPhone, with no account. In Settings you can export all records as CSV, or delete all data. Deleting the app also deletes its data. We have no copy, so we can't recover it.
I entered a medication record wrong. How do I fix it?
Open Medication records, tap the entry and edit it. Corrections are free and are never locked behind Pro. Sturdy never changes your entries on its own.
Why can't I see injection-site history?
Site history appears only for injectable medications, and only for the areas you confirm from your own product's instructions. Tablets and other forms don't show sites.
Reminders aren't appearing.
Check iOS Settings → Notifications → Sturdy and make sure notifications are allowed. Reminders are local to your iPhone, so they work offline.
The label reader got a number wrong.
Label reading (Pro) always shows what it found for you to confirm or edit before saving. You can also type values yourself for free.
Is Sturdy medical advice?
No. Sturdy is an exercise, nutrition-logging and record-keeping tool. It doesn't diagnose or treat anything and doesn't give medication or dosing advice. For medical questions, talk to your clinician.